Customer Service

qode interactive strata

The Devaluation of Quality

11 July in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Innovation, Staffing, Technology

Don’t Let “Commoditization” In The ATS Arena Corrode The Software’s Value In the growing Applicant Tracking Software arena, we’ve increasingly seen software providers with not only insufficient resources to be responsive to their customers, but we've also seen a lack of competence in the technology. We view...

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The Hiring Manager Is Your Recruiting Partner

30 March in Articles, Best Practices, Customer Service, Human Business, Human Resources, Jobs, Recruiting, Staffing, Workplace

The hiring manager is a critical player in the hunt for new talent. They will have full responsibility for the performance, engagement and retention of their new report, so why do many brands find working with them an adversarial relationship? Primarily, the lack of communication...