Customer Service

SmartTalks Q1 2018 Presentation Recap

29 January in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Human Resources, Innovation, Recruiting, SmartTalks, Staffing, Technology

On Thursday, January 25, 2018, APS, Inc., Chief Technology Officer, LJ Morris held a presentation to discuss recent updates and enhancements to the SmartSearch system, along with upcoming advancements and events, and ended the presentation with a question and answer session with clients. The turnout was...

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Staying Ahead of the Curve in Mobile Recruiting

26 October in Articles, Customer Service, Engagement, HR Technology, Human Business, Human Resources, Innovation, Recruiting, Staffing, Technology

One of SmartSearch’s long history of industry “firsts” was the Mobile Access ability to tap into the database back in the day when we all had flip-phones and dinosaurs roamed the Earth. When I joined SmartSearch in 2001, shortly after the launch of our web-based application....

Inspired Innovation from Amtec and the California Staffing Professionals

22 September in Applicant Tracking Systems, Customer Service, HR Technology, Innovation, Recruiting, Staffing, Technology

Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...

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The Devaluation of Quality

11 July in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Innovation, Staffing, Technology

Don’t Let “Commoditization” In The ATS Arena Corrode The Software’s Value In the growing Applicant Tracking Software arena, we’ve increasingly seen software providers with not only insufficient resources to be responsive to their customers, but we've also seen a lack of competence in the technology. We view...

The Hiring Manager Is Your Recruiting Partner

30 March in Articles, Best Practices, Customer Service, Human Business, Human Resources, Jobs, Recruiting, Staffing, Workplace

The hiring manager is a critical player in the hunt for new talent. They will have full responsibility for the performance, engagement and retention of their new report, so why do many brands find working with them an adversarial relationship? Primarily, the lack of communication...